Customers Health in HoReCa
TRUST MARK: Certificate of best practice to protect the health of the customers
COVID-19 has brought a health crisis, an economic crisis and a trust crisis. For the health of your business, it is essential to take health protection measures that earn the trust of customers and employees.
URS CERTIFICARI together with reputable specialists in the field of epidemiology and public health offer Hospitality companies a Best Practice Guide, in order to protect the health of their customers, and the opportunity to certify compliance with the measures provided in the guide.
The certification process:
Frequently Asked Questions
The certification is valid for 1 year, provided that the quarterly supervisory audits are successfully completed.
The audit is a systematic, independent and documented activity that aims to assess the extent to which certain requirements are met.
The audit should be seen as a tool for improvement and in addition to the objectives of any audit, the audit team should also consider identifying potential areas for improvement and shall document these in the form of recommendations in the audit report, along with other findings (nonconformities or identified weaknesses).
The certification audit is carried out in 2 stages:
- The analysis of the documentation and obtaining the necessary information regarding the field of the management system.
- The assessment of the Management System operation on site.
Verification of the implementation and operation of the management system in accordance with the Best Practice Guide in order to protect the health of the customers, followed by the closure of non-conformities.
We consider the audit process as a comfortable, positive experience, oriented towards providing added value – it is a process of collaboration, cooperation and you are the customer. An effective audit process allows the management to evaluate its own efficiency in controlling the company in the desired manner.
Certification according to ISO management systems or the Best Practice Guide to ensure the health of the customers is a voluntary process.
The Certification is a useful tool for the management of the company, which thus has the certainty of implementing the best practices in order to protect the health of the customers and employees.
The certification of good practices in order to protect the health of customers is validated by the experience of URS CERTIFICARI and of partners involved in the elaboration of the Guide and in the conformity assessment – epidemiologists, specialists in the field of public health, etc.